Moving Interstate
5 Main Points of our terms
and conditions are listed as follows
Contact Details /
Additional Items
1. It is important that you
check and confirm that you’re booking confirmation details are true,
correct, complete and accurate, including all inventory, access
and contact details. All updated information must be rendered in
writing. Updated information will not be accepted via telephone
correspondence.
YOU
will be responsible for any delays as a result of inaccurate
information, and you must be contactable at all times on the phone
numbers you provide, or by email. Delays due to inaccurate information
and non-contactability may incur additional charges, as set by The
Moving Group. Any additional items collected upon uplift, and not agreed
to in writing prior to collection, will incur additional fees and be
charged at the pro-rata rate.
Insurance
2. It is recommended that
you obtain all risk type insurance cover for your goods prior to your
relocation. This can be provided by either your current insurance
provider or alternatively Carts Removals insurance on
www.removalsinsurance.com.au.
The Moving Group contractors are only required to provide standard
transit insurance cover for fire, flood, collision and overturning with
a $500 excess payable by the customer in the event of any such claim.
YOU
are therefore fully responsible to obtain an-all risk cover insurance
for your goods.
Deposits
3. A booking deposit of no
less than 25% is payable upon booking your relocation by either credit
card or direct deposit, with the balance of monies payable in full upon
the uplift / collection of your goods. (Cheques are not accepted as
method of payment at any time.) Generally, quotes under $500 will be
asked to pay in full, Quotes under $1000 will be asked for a 50% deposit
and Quotes over $1000.00 will be asked for a 25% deposit. All bookings
made for collection within 5 days are payable in full.
Collections
4. You should be notified of
uplift / collection times the day prior or the morning of your uplift /
collection and respectively notified of delivery times the day prior to
your delivery. You must be available and contactable during that time
frame. Any requests you may have in relation to uplift dates and times
must be given in writing, and will be considered and implemented where
possible but IN NO WAY will be guaranteed.
Delivery
5. As we are primarily a
backloading service, WE DO NOT guarantee delivery dates or times,
and any approximate time frames for transit given at the time of booking
are only indicative. Non delivery due to unavailability by the customer
may incur redelivery and storage charges over and above all other costs
at the rate set by The Moving Group.
Definitions and interpretations:
Words denoting the singular number shall include the plural number and
vice versa;
Words denoting any gender shall include any other genders;
Headings are for convenience only and shall not affect or contribute to
the interpretation of the terms and conditions contained herein;
A reference to a “day” shall mean a calendar day, “month shall mean a
calendar month, and a reference to a “year” shall mean a calendar year.
“Customer” is hereby the authorised person booking the work to be
carried out.
“Moving Company” includes the successors and assigns of the company and
any entity of which it may be amalgamated and any entity formed under
its reconstruction.
“Booking Agent” is " The Moving Group” in its sole performance as a
booking agent including but not limited to interstate and long distance
transportation services to sub contracted individuals and external
companies.
The person obtaining the quote and booking the job (customer) is the
owner of the goods or has the owner’s permission to be moving their
goods and shall be responsible for the booking and payment of the job.
Amount quoted whether hourly or fixed rate will be payable in full
before completion of unloading of the truck on all short distance moves
performed by the “Moving Company”, and payable in full upon or prior to
uplift on long distance and interstate moves.
Unless otherwise mentioned all moving quotes wether local or interstate
does not include dismantle or reassemble of beds or any other furniture
items. Delays of any nature outside of the “Moving Company” control
including but not limited to settlements, additional pick ups and / or
drop offs, additional and non listed items not originally quoted on, and
non mentioned and unlisted difficulties with access will incur
additional charges at the applicable rate as specified by the “Moving
Company”.
Items larger than normal size or inaccurate items selected from the
inventory list will incur additional charges at the applicable rate as
specified by the “Moving Company”. Itemized lists are checked upon
collection and any additional items taken by the “Moving Company” will
be charged at the pro-rata amount as set out by the “Moving Company”.
The list of additional items will be sent to the “Moving Company” office
where the additional charges will be calculated, and written
confirmation of the additional charges will be sent. All correspondence
regarding additional charges will only be handled by office staff in
writing. Failure to abide by these conditions will authorise and reserve
the right for the “Moving Company” to seize, hold, and where payment is
not forthcoming dispose of goods in lieu of payment.
Where customer advised volume/cubic meters has been provided, if the
overall volume/cubic meters are exceeded on collection of goods,
additional charges will apply at the pro-rata rate as set out by the
“Moving Company”. All volume is calculated on loadable/stackable space.
All items are wrapped in furniture pads and blankets which add to the
overall volume and customers who provide volume/cubic meters must take
these points into account when providing details.
The “Customer” and or credit card signatory is hereby responsible for
all default of payment legal action / debt recovery costs as well as but
not limited to dishonour fees and administration charges at the “Moving
Company” discretion. Deposits paid on jobs are non refundable, if
cancelled within 5 (Five) days of collection date. Should sufficient
notice to cancel be given in writing, the deposit will be refunded less
25%. Acceptable methods of payment by the “Moving Company” is by direct
credit shown as cleared funds prior to uplift or by Master Card, Visa
and AMEX. A 2% credit card surcharge is applicable on all credit card
payments. Cheques and payment plans are not accepted as method of
payment.
The person signing a credit card authority for or on behalf of the
“Customer” personally agrees and accepts liability for the total amount
owing if the credit card payment is dishonoured.
Should card payment be made over the phone by the customer or their
representative to the “Moving Company”, and no signatures are obtained
upon uplift or delivery, due to but not limited to non attendance by the
“Customer”, or their representative hereby agrees that the terms and
conditions contained herein will enforce such payment and the “Customer”
or their representative hereby indemnifies the “Moving Company” and
takes full responsibility for such payment being made.
Local and Short distance moves are charged from Gold Coast or Brisbane
depot to depot at the “Moving Company” discretion, and total amounts
payable are rounded up to the closest 15 minute interval and $5.00
denomination. Any goods kept in trucks overnight are kept at the
customers own risk, expense and responsibility.
Only authorised “Moving Company” contractors are to drive,
passenger, load and unload the trucks. Failure to abide by this
condition could void any insurance taken out by the customer on damaged
goods, as well as void any insurances or warranties if any by the
“Moving Company”.
The “Customer” hereby understands that the only insurance provided by
the “Moving Company” is standard road transit insurance for fire, flood,
collision and overturning with any excess amounts to be paid in full by
the “customer”. The “Customer” must organise their own insurances for
any additional cover by contacting their current insurance provider or
alternatively by going to
www.removalsinsurance.com.au , and should the customer choose not to
do so, indemnifies the “Moving Company” and “Booking Agent” from any
claims whatsoever including but not limited to accidental damages,
negligence, loss of goods and non delivery.
The “Customer” hereby acknowledges and agrees that the “Moving Company”
and “Booking Agent” reserves the right to use external contractors and
sub contractors to perform works required by the “Customer”. The “Moving
Company” shall, at it’s discretion, without notice to the client,
subcontract on any terms all or part of the carriage of goods, and as a
result of such, the “Customer” indemnifies the “Moving Company” from any
delay, damage or mis-delivery resultant from acts or omissions of the
subcontractor, it’s servants, and/or agents.
Should any claims arise due to any works carried out by external
contract companies, it must be referred directly to the contracted
company and not the “Booking Agent”. If the “Customer” signs contracted
company paperwork the “Customer” will be bound by such terms and
conditions as dictated by the contracted company as well as the terms
and conditions contained herein without variance whatsoever.
Goods are accepted by the “Moving Company” on the condition that they
comply with the requirements of any applicable law relating to the
nature, condition and packaging and transport of the goods, and without
limitation reserves the right to refuse goods, whole or part thereof for
handling and or transportation. This includes, but is not limited to
dangerous goods, food products, plant matter and firearms/explosives.
The method, route and time by which the work or services, under which
this contract are performed shall be at the absolute discretion of the
“Moving Company”. The “Customer” shall provide an authorised
representative who will be responsible for ensuring that the correct
goods are loaded and whether or not such a representative is provided
the “Customer” shall pay all additional charges whatsoever resulting
from the movement of incorrect goods or non movement of goods that the
“Customer” intended to have moved.
“Moving Company” can not be held liable or responsible for delays of any
nature and the “Customer” hereby acknowledges at the time of booking
that no guarantees are made in relation to collection, delivery dates
and times as the “Booking Agent” for long distance and interstate moves.
The “Customer” acknowledges and accepts without limitation that any time
or date advised by the “Moving Company” to the “Customer” pertaining to
the uplift and/or delivery of any goods or the provision of any service
are indicative only and hence are not guaranteed to be met. In the case
where pre-advised times or dates cannot in the “Moving Company” view be
reasonably met, the “Moving Company” reserves the right at any stage to
alter the time or date to another time or date that in the “Moving
Company” view is reasonably practicable.
If there is no one in attendance at the place for the delivery of the
goods the “Moving Company” shall be entitled at its discretion to leave
the goods at that place or to return at a later time until delivery is
affected, storing the goods at any convenient place in the mean time,
and the “Customer” agrees to pay any additional charges incurred thereby
to the “Moving Company” for any storage and/or redelivery.
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